Refund Policy

Effective Date: 24th June, 2020

At Trinity CEH, we strive to provide reliable and effective technology solutions in the pursuit of truth and relationship clarity. Due to the sensitive and digital nature of our services, we maintain the following refund policy.

1. General Policy.

All purchases made through our platform—whether for software access, subscription services, consultations, or investigative tools—are considered final and non-refundable, except where explicitly stated in this policy or required by applicable law.

• a. Technical Failures - If our systems fail to deliver a paid service due to a verified technical issue (e.g., system error, failure to activate tools), and we are unable to resolve the issue within 72 hours, you may request a full or partial refund.
• b. Duplicate Charges - If you are mistakenly charged more than once for the same product or service, we will refund the duplicate payment(s) upon request.
• c. Unauthorized Transactions - If you believe a charge was made without your consent, please report it within 7 days of the transaction. We will investigate and process a refund if verified.
• d. Service Not Rendered - If you paid for a service that was never initiated or delivered (e.g., a scheduled consultation that was not provided), you may be eligible for a refund, minus any processing fees.

• Digital tools or services once activated or accessed.
• Time-based subscriptions after the billing cycle has started.
• AI-based or manual reports already generated.
• Consultations or investigations already conducted or partially completed.
• User dissatisfaction based on outcome (e.g., results not meeting expectations)
• Our tools are designed to assist, not guarantee specific outcomes. As such, we do not refund based on conclusions, interpretations, or subjective impact.